Privacy Policy

Last updated: July 2026

Who We Are

AJW Roofing is committed to protecting your privacy and handling your personal information responsibly.

Website: https://ajwroofing.co.uk

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details on our Contact page.

What Information We Collect

When you contact us through our website, by email or by telephone, we may collect information including:

  • Your name
  • Your email address
  • Your telephone number
  • Your property address, where relevant
  • Details about your roofing enquiry
  • Any other information you choose to provide

We only collect information that is necessary to respond to your enquiry or provide our services.

How We Use Your Information

We may use your information to:

  • Respond to your enquiries
  • Arrange quotations and site visits
  • Provide roofing services
  • Communicate with you about your project
  • Maintain appropriate business records
  • Meet our legal, accounting and regulatory obligations

We do not sell your personal information to third parties.

Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

We normally process your information because:

  • It is necessary to respond to your enquiry or take steps before entering into a contract with you.
  • It is necessary to provide services under a contract with you.
  • We have a legitimate business interest in managing enquiries, customer relationships and our website.
  • We are required to retain certain information to comply with legal, tax or accounting obligations.
  • You have given your consent, where consent is required.

Contact Forms

When you submit a contact form through our website, the information you provide is sent to us so that we can respond to your enquiry.

Contact form submissions may also be stored securely within the website or associated email systems for administrative and record-keeping purposes.

Cookies

Our website may use cookies to help the website function correctly, improve security and understand how visitors use the site.

Cookies are small files stored on your device. They may include:

  • Essential cookies required for the website to function
  • Security cookies used to protect the website
  • Analytics cookies used to help us understand how visitors use the website
  • Cookies set by third-party services embedded within the website

Where required, non-essential cookies will only be used after you have provided consent through our cookie settings.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Website Analytics

We may use website analytics services to understand how visitors use our website and to help us improve its performance.

Analytics information may include:

  • Pages visited
  • Time spent on the website
  • How visitors reached the website
  • Browser and device type
  • Approximate geographic location
  • General interaction with website pages and features

Where possible, analytics information is aggregated or anonymised and is not used by us to identify individual visitors.

Embedded Content and Third-Party Services

Pages on this website may include embedded content or services provided by third parties, such as:

  • Google Maps
  • Embedded videos
  • Google reCAPTCHA or other spam-prevention services
  • Social media content
  • Website analytics services
  • External review platforms

Embedded content may behave in the same way as if you had visited the third-party website directly. These providers may collect information, use cookies or track your interaction with their services.

These third parties are responsible for their own privacy practices and will have their own privacy policies.

Who We Share Your Information With

We may share personal information with trusted service providers where necessary to operate our business and provide our services.

These may include:

  • Website hosting and maintenance providers
  • Email and communication providers
  • IT and security providers
  • Accountants, insurers and professional advisers
  • Contractors or suppliers involved in delivering an agreed service
  • Authorities where disclosure is required by law

We only share information that is reasonably necessary and expect service providers to protect it appropriately.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Although no website or electronic communication system can guarantee complete security, we take appropriate steps to keep your information safe.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include keeping information in order to:

  • Respond to an enquiry
  • Provide and manage our services
  • Maintain business and customer records
  • Handle disputes or complaints
  • Meet legal, insurance, tax and accounting requirements

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where appropriate
  • Request that we restrict how your information is used
  • Object to certain uses of your personal information
  • Request a portable copy of certain information
  • Withdraw consent where processing is based on consent

These rights are subject to certain legal limitations and exemptions.

To make a request, please contact us using the details provided on our Contact page.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office:

Information Commissioner's Office

Links to Other Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external websites. You should review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or legal obligations.

Any changes will be published on this page and the date at the top of the policy will be updated.